Problem Steps Recorder, or PSR.exe, is a great tool for end users and support analysts alike.
You can access it by typing psr.exe in your start search bar, or by going start -> run and typing psr.exe
This tool can record the steps you take to perform an action, or to demonstrate steps taken before an error is encountered.
After the recording is made, the program automatically creates an html file that displays what actions were taken, and what dialog messages are displayed.
If you run in to a problem at work, rather than sending an error message or screenshot to your support group, you can just launch PSR, repeat the process, and send them the automatically created document. This greatly enhances the troubleshooting process and should lead to vastly shorter email and troubleshooting cycles.